The service was for an oil change and tire rotation. It was done slightly early because I am leaving tomorrow on a month long road trip. Setting up the appointment was done a couple weeks ago with a quick phone call. When I arrived for the appointment the staff was friendly and courteous. They took my Buick in right away. I waited in the customer lounge with my iPad to keep my mind occupied. Total wait time may have been just over 1/2 hour. The final bill was as expected and I thought very reasonable.